• We want you to love every EleganAce piece you purchase. If you are not completely satisfied, you may request a return or exchange according to our applicable policy.
  • Return or exchange requests must be raised within the specified return period from the date of delivery.
  • Products must be unused, unworn, unwashed, and returned in their original condition with all tags, packaging, and accessories intact.
  • Items that are damaged, stained, altered, or show signs of wear may not be eligible for return or exchange.
  • Customers are advised to check the product size guide carefully before placing an order.
  • Certain products, sale items, promotional products, or specially marked items may be non-returnable or non-exchangeable.
  • For damaged, defective, or incorrect products, customers should contact our support team as soon as possible with relevant order details and photographs.
  • Once the returned product is received and inspected, the return or exchange will be processed according to the applicable policy.
  • Approved refunds will be issued to the original payment method or through the applicable refund process.
  • Refund processing and bank/payment-provider timelines may vary.
  • Shipping or return charges, where applicable, may be deducted from the refund amount.
  • If an exchange item is unavailable, customers may be offered an alternative resolution or refund, subject to the applicable policy.
  • EleganAce reserves the right to reject returns that do not meet the required return conditions.
  • Return and refund policies may be updated from time to time. Customers should review the latest policy before placing an order.